Booking Terms & Conditions and Privacy Policy

Course Booking
Bookings will not be confirmed until the full course fee has been received by JPMA/HSS. Places will be held for 48 hours to allow candidates to make payment.

Payments
Candidates will be sent an online payment link via our Accounts department.
For company bookings – please send purchase orders by email, stating student name, course title and date, ensuring full invoice details are enclosed.

Course Fees
We implement a small course fee increase from 1st January each year. Prices can be found on each course details page.

JPMA/HSS Cancellation & Transfer Policy

If you wish to cancel your place on a course more than 28 calendar days prior to the commencement of the course, your course fee will be refunded, minus associated admin fees and the cost of course material (printed or digital) already sent to you:

  • – OOW/Master Yacht/SV Engineer written modules – £100 if course books have been sent
  • – Oral Prep courses – £350 if prep pack has been sent
  • – HELM/AEC/other MCA short courses – no fee
  • – RYA courses – no fee/value of RYA course pack if sent

We regret that cancellations received after this time will result in the retention of course fees as follows:

28 calendar days or less before the commencement of the course:

  • – 25% of the course fee.
  • .

14 calendar days or less before the commencement of the course:

  • – 50% of the course fee.
  • .

7 calendar days or less before the commencement of the course:

  • – 100% of the course fee
  • .

In certain circumstances, we can transfer you to an alternative course date.

Transferred course fees must be used within 12 months of the original course date, and are non-refundable after this time.

When transferring you to an alternative course date, we will credit some of the original course fees to the rescheduled course date, depending on the notice given by you:

More than 28 calendar days before the commencement of the original course:

  • – 100% of the course fee credited to rescheduled course.
  • .

28 calendar days or less before the commencement of the original course:

  • – 75% of the course fee credited to rescheduled course.
  • .

14 calendar days or less before the commencement of the original course:

  • – 50% of the course fee credited to rescheduled course.
  • .

7 calendar days or less before the commencement of the original course:

  • – No course fee credited to rescheduled course.
  • .

NOTE: If you are enrolled on an MCA Oral Preparation course, the above transfer policy does not apply if your course has to be moved due to issues with the MCA re-scheduling your oral exam.

When transferring to another course date, there may be an additional balance of course/exam fees to pay for your new course, due to annual fee increases.

Deposits are non-refundable.

A link to this page will be sent to all students at the time of booking. By making payment you agree to be bound by our current T&C’s.

JPMA/Hoylake Sailing School endeavour to run every course as advertised, but reserve the right to cancel courses should there be insufficient student numbers. An alternative date or refund will be offered.

Zero Tolerance Policy
Any student who verbally or physically abuses a member of staff or fellow student will be asked to leave the premises, and refused access to any further courses (this includes sexual harassment). We reserve the right to refuse entry onto any of our courses to any student who we feel has breached our zero tolerance policy.

Any concerns can be addressed to the Managing Director on mate@hss.ac.uk

MCA Code of Practice for Oral Exams – Cancellations
MCA exam centres will not take an exam booking unless a valid NoE is held by the candidate.
Candidates who require postponement of an exam at least 2 weeks in advance may be given an alternative exam without penalty, however this is only permitted on a maximum of 2 occasions.
Candidates wishing to cancel at least 2 weeks in advance of their exam in order to take the exam at a different exam office may be permitted to do this, only once.
Candidates who cancel within 2 weeks of the exam, or fail to attend without a valid reason will forfeit the exam by default. In the latter case the NoE will be marked as ‘Fail’.
Examples of valid reasons:
– Doctor’s Sick Note
– Letter from company stating candidate is required back at sea urgently
– known failure of public transport or unusual road congestion

SQA Code of Practice for Engineering Exam Cancellations

A centre may grant an exam fee transfer if the candidate was a non-sit in the specific subject no more than 10 months prior to the examination date the candidate now wishes to enrol on.

After the exam the centre will be invoiced the transfer fee for each enrolment submitted as a transfer.

Examination fees carried forward will be forfeited if the candidate fails to attempt the appropriate examination(s) within 10 months of the original enrollment.

IAMI Code of Practice for Deck Exam Cancellations

Exam Centres are allowed to remove candidates from the assigned candidates list once they have been enrolled. The system will automatically refund the amount to the credit balance for the candidates that have been removed. Exam Centres will be able to remove candidates until 24 hours before the scheduled date & time of the exam.

While You Are Here
Your booking is made on the condition that you adhere to the following:
– Use of recording equipment (including mobile phones & iPads) is prohibited on the premises,
– Distribution of any course material to a third party is prohibited, under intellectual property and copyright law,
– Mobile phones must be switched off or set to silent mode during teaching sessions.

Students must adhere to our zero tolerance policy, as stated above.

Privacy Policy

What data we collect, and who we share it with:

When processing your booking we will ask you for your name, address, date of birth, phone number, email address and, for some courses, a copy of your passport/national ID.

We will sometimes share this information with the following organisations:

  • Royal Yachting Association (RYA)
  • Maritime & Coastguard Agency (MCA)
  • International Association of Maritime Institutions (IAMI)
  • Scottish Qualifications Authority (SQA)

None of the above organisations will share your data with anyone else, and they will only use your data in the processing of exam enrolments, issuing of exam certificates and any other issues relating to your course.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. On completion of your course we will retain your name, certificate number and date of issue. This information allows us to verify or replace your certificate if required. If a you do not wish these details to be stored please note that we will not be able to replace or verify your certificate in the future.

Our contact information

For privacy-specific concerns, please contact our Data Protection Officer:

Kayleigh Chatten, accounts@hss.ac.uk, +44 (0) 151 632 4000

Disclaimer

We reserve the right to amend these terms & conditions at any time. Changes will apply to all new course bookings where payment is made after the date of change. Courses paid for prior to the change will continue to be delivered under the T&C’s that were in place at time of payment.

Updated 15/01/25